Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Maitu. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service. These terms are designed to ensure a positive and transparent experience for all our customers.

About Maitu

Maitu is a Kenyan fashion brand creating thoughtfully designed clothing that combines comfort, style, and functionality. Our products are intended for personal use and may not be resold without our written permission.

Orders

When you place an order through our website, you agree that:

The information you provide is accurate and complete.
You are authorized to use the payment method provided.
All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order where fraud, pricing errors, or inventory issues are suspected.

Pricing and Payments

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

We make every effort to ensure pricing is accurate. In the event of an error, we reserve the right to correct pricing and contact customers before processing the order.

Payment must be completed before an order is shipped unless an alternative arrangement has been agreed upon.

Product Information

We strive to display product colours, fabrics, and details as accurately as possible. However, colours may vary slightly depending on your device screen and display settings.

As many of our garments are produced in limited quantities, slight variations may occur between batches.

Shipping and Delivery

Delivery timelines provided on our website are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays.

Maitu is not responsible for delays caused by third-party delivery providers.

Customers are responsible for providing accurate delivery information. Additional delivery charges resulting from incorrect information may apply.

Exchanges and Returns

Our Returns & Exchanges Policy forms part of these Terms of Service.

Please refer to our Returns & Exchanges Policy for information regarding exchanges, store credit, damaged items, and eligibility requirements.

Intellectual Property

All content on this website, including photographs, logos, product descriptions, graphics, designs, and branding, belongs to Maitu and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Maitu shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our maximum liability relating to any order shall not exceed the amount paid for the product purchased.

Privacy

We respect your privacy and are committed to protecting your personal information. Information collected through our website is used solely for processing orders, customer support, and improving our services.

We do not sell customer information to third parties.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, policies, or legal requirements. Any updates will be posted on this page and become effective immediately upon publication.