Shipping policy

Last Updated: June 2026

At Maitu, we know that when you find something you love, you can't wait to receive it. We work hard to ensure your order reaches you as quickly and smoothly as possible.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been prepared for dispatch, you will receive a confirmation message with delivery details.

Delivery Within Nairobi

Estimated delivery time: 1–2 business days

Delivery Fee: Calculated at checkout

Depending on your location within Nairobi, same-day or next-day delivery may be available for selected orders.

Delivery Outside Nairobi

Estimated delivery time: 2–5 business days

Delivery Fee: Calculated at checkout

Delivery timelines may vary slightly depending on your location and courier availability.

Local shipping fees

Below are the shipping rates applicable:

Door-step Delivery (Same Day for Orders made before 2PM) - Zone A: CBD, Westlands, ABC Place, Parklands, Lavington, Kileleshwa, Kilimani, Upperhill, South B, South C, Langáta

 KES 300
Door-step Delivery (Same Day for Orders made before 2PM) - Zone B: Loresho, Muthaiga, Kitisuru, Garden City, Galleria, Lower Kabete, Gigiri, Eastleigh, Cabanas, Industrial area KES 400
Door-step Delivery (Same Day for Orders made before 2PM) - Zone C: Ruaka, Runda, Karen, Kasarani, Nyayo Estate, Muthiga, Kinoo, Komarock, Fourways, Thome
 KES 500
Outside Nairobi within Kenya - Wells Fargo is preferred (1 - 3 Business Days) KES 550
Uganda and Tanzania - Via Bus Courier Services (1 - 3 Business Days) KES 900

International Shipping

If you are interested in placing an international order, please contact us directly and we will do our best to assist.

Tracking Your Order

Once your order has been dispatched, we will share delivery updates via WhatsApp, SMS, email, or your preferred contact method where available.

If you have questions regarding your delivery, please reach out to us and our team will be happy to help.

Delivery Delays

While we aim to meet all estimated delivery timelines, occasional delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect delivery information provided at checkout

If your order is delayed, we will keep you informed and work to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your delivery details are accurate when placing your order.

Maitu cannot be responsible for delays or additional delivery charges resulting from incorrect addresses or contact information.

Missing or Damaged Packages

If your package arrives damaged or if you believe your order is missing, please contact us within 48 hours of delivery so we can investigate and assist.

Contact Us

For shipping questions or delivery assistance, please contact us:

Email: maituesentials@gmail.com

WhatsApp: +254714166284

Thank you for choosing Maitu. We are honoured to be part of your journey and look forward to delivering pieces designed with comfort, style, and functionality in mind.